Privacy Policy

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name and email address on our website so that we can reply to your enquiry.

We collect your email address when you sign up for one of our newsletters.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, role and the company you work for, if you’ve given us that information.
  • If you sign up for a newsletter, we collect your name, email address and role.
  • If you support one of our campaigns, we collect your email address, name, role, organisation, home country and details about why you support the campaign (if you choose to give us that information).

Where we store your information

When you contact us by email or through our website, we store your your information in Craft, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.

What we use your information for

We occasionally use your contact information to send you details of our activities. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email you about our news and opportunities, but if you tell us not to, we won’t get in touch again.

Who’s responsible for your information at our company

Laura Higham, our founder and (voluntary) coordinator, is responsible for the security of your information. You can contact Laura by email at laura@vetsustain.org if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only members of the Vet Sustain team who need it have access.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers we use are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Laura Higham by email at laura@vetsustain.org.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.